This policy of Acssel IPL for Healthcard Plus is in accordance with Agreement of Healthcard Plus Software Subscription for Vendors and Agreement of Healthcard Plus Software Subscription for Customer. We request you to carefully go through these policy terms, before you decide to avail the services of Healthcard Plus by subscribing with the Healthcard Plus of Acssel IPL, to avail our services, you irrevocably accept all the obligations stipulated in these policy terms and agree to abide by them. Accessing the Mobile App through any medium, including but not limited to mobile phones, smart phones and tablets, are also subjected to these terms of use. These policy terms of use supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Mobile App, you signify your agreement to these policy Terms of Use. We reserve the right to modify or terminate any portion of the Mobile App or the services offered by the company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these terms of use periodically. The Mobile App should not be used in cases of medical emergencies and Healthcard Plus does not, and should not be considered in any form to be a substitute for a doctor or a hospital.
Healthcard Plus strives to deliver correct medicines/items in the right/undamaged condition every time the customer places an order through the vendors. We strongly recommend our customers to check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancies.
a. Pharmacy order once booked cannot be cancelled.
b. In certain situations, Pharmacy can be returned.
c. Certain categories of products are not eligible for returns: list of these medicines and product is as follows. Healthcard Plus reserves the right to update and edit the list from time to time.
d. Certain medicines and products can be returned within 5 days of purchase, refund of the payments can be done. Eligibility for refund of these returned products will be exclusively decided by Administration of Healthcard Plus.
e. Return of the products will not be accepted if products are not eligible for return:
If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the delivery agent;
If the product has been tampered with;
If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user's delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
If the products returned are wrong or in wrong quantity.
In case of medications, if medicine has wrong brand, batch no, or expiry date.
If it is mentioned on the product detail page that the product is non-returnable;
Any accessories/freebies supplied with the product are missing;
If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user's delivery agent;
Any damage/defect which is not covered under the manufacturer's warranty;
The product is without original packing and accessories/freebies;
If the product is damaged due to misuse;
| Categories | Type of products not eligible for return & Refund |
|---|---|
| Temperature controlled medicines | Vials, Injections, Pen-fills, Vaccines or any other products or specialty medicines requiring cold storage |
| Baby Care | Breast Pumps, Diapers, Ear Syringes, Wipe Warmers, Bottle Nipples |
| Food and Nutrition | Health supplements and drinks |
| Healthcare devices | Glucometer Lancet, Healthcare Devices, Surgical, Health Monitors |
| Sexual Wellness | Condoms, Fertility Kit, Lubricants, Pregnancy Kits |
| Personal Care | Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men's Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men's Beard Care – Beard Oil, Beard Serum etc.; Women's Hair Removal – Wax Strips, Creams, Razors etc) |
| Family Nutrition | Infant Baby Food, Toddlers' and Kids' Health Drinks |
| Vitamin and Mineral Supplements | Core Letter Vitamins, Multi-Vitamins etc |
| Health Care Products | Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers |
f. In case the customer want to requests for return of any products, it is advised that customer should first check if product is eligible for return or not. Do not process for return of product, if product is not eligible to return.
g. If the product qualifies to be returned, return request can be done on app at my purchases section. It is advised to keep the product in, as purchased condition. The pick up boy will reach at delivery address within 72 hours of return request.
h. Return attempt will be done maximum two times by the pick-up boy, if you miss the pick-up boy these two times, return will be cancelled.
i. Once the pick-up boy reached, customer or someone from family should attend him, and handover him the products. They should help pick-up boy to make sure that products are in condition, so as to eligible for return.
j. Once the products are returned and reached to vendor, after checking the refund eligibility, if qualifies vendor will collect the returned medicines and clears the process of refund, refund will be processed by Acssel IPL. Time frame and mode of refund policy is as follows.
k. All refunds will be provided through online refund process through UPI or NEFT, it will take minimum 7-10 business days subject to the bank turnaround time and RBI Guidelines.
Healthcard Plus and Vendors strives to collect specific test as prescribed, every time the customer places an order. We strongly recommend our customers to check that correct name is written on vials or bulbs, correct sample is collected, at the time of sample collection and get back to us if there are any discrepancies.
a. Lab order once booked cannot be cancelled from customer side.
b. Rescheduling of sample collection can be done, for rescheduling specific request has to be sent to admin, once confirmed, next visit can be planned.
c. If customer is not satisfied with results of lab test, refund cannot be processed. Lab tests are done for the sample provided, false positive and false negative results can happen, and it is dependent on test performed. It is advisable to co-relate test results clinically.
d. In case of any discrepancy, please contact within 5 days of lab order, refund of the payments can be done. Eligibility for refund of these lab tests will be exclusively decided by Administration of Healthcard Plus.
e. In certain situations, Lab orders can be cancelled by Healthcard Plus:
If lab test done is different than ordered.
In case sample is clotted or cannot be processed for reporting, Healthcard Plus or vendor will collect second sample, free of cost from the patient. If second sample cannot be collected then Acssel IPL will process for refund of payments.
f. Once the request done by patient, after checking the refund eligibility, if qualifies, refund will be processed by admin.
g. All refunds will be provided through online refund process through UPI or NEFT, it will take minimum 7-10 business days subject to the bank turnaround time and RBI Guidelines.
a. Consultation once booked cannot be cancelled.
b. In case the consumer misses or cancels the appointment, he shall not be entitled to any refund.
c. In case of cancellation or non-confirmation of the appointment by Healthcard Plus due to any reasons, two options are available to the customer:
He/she may ask for rescheduling the appointment with the specialist doctor.
He/she may claim a refund of the advance payment.
d. All refunds will be provided through online refund process through UPI or NEFT, it will take minimum 7-10 business days subject to the bank turnaround time and RBI Guidelines.
